Sample Submission Questions

Congratulations! By purchasing your test, you have just taken your very first step in your health and wellness journey! Let's show you what's next!

• How do I start?
• I can't find my Redemption Code?
• My voucher states "Processing" on the store I purchased it?
• Can I register or redeem multiple vouchers under my account?
• Can I buy another test voucher?
• Can you test on children?
• How do I collect my sample?
• Where do I send my sample?
• I have no hair on my head?
• My hair is colored/bleached or treated?
• Is there an expiration date from when I cut my hair sample?
• Have you received my sample?
• Do you send out a physical kit?