FAQ

• Where is my sample?
• Where do I find my redemption code?
• How do I know when you received my sample?
• Why is my test not showing after I registered it?
• Where do I find my order number?
• What do you do with my sample after I receive results?
• Who can I talk to about my results?
• Where do I find my results?
• How do I add another person to my account?
• How long does it take to get results?
• What is the password to unlock my results?
• Why haven’t I received a verification email?
• Why isn’t my order number showing on my account?
• How do I track my sample?
• How does your testing work?
• How do I send my sample?
• Where do I mail my sample?
• Can I use my expired voucher?
• How do I change the phone number on my account?
• Do you give my information to anyone else?
• Why isn’t my redemption code working?
• Why does it list Gluten Free under certain items?
• What do the parentheses mean on each food item?
• How do I print my results?
• Can I take all my supplements at once?
• Why does it say my results are ready, but I cannot find them anywhere?
• Can I use hairs that have fallen out or were pulled out instead of cut?
• What does it mean when it says my code is already redeemed or duplicate?
• Can you mail me my results?
• Can I mix my supplements in something?
• Why haven’t I received my test in the mail (for both Groupon and add-on tests)?
• How long do I need to follow my results, and what do I do after that?
• Do you have suggestions for replacements for foods in the red/yellow?