FAQ

• Where is my sample?
• Where do I find my redemption code?
• How do I know when you received my sample?
• Why is my test not showing after I registered it?
• Where do I find my order number?
• What do you do with my sample after I receive results?
• Who can I talk to about my results?
• Where do I find my results?
• How do I add another person to my account?
• How long does it take to get results?
• What is the password to unlock my results?
• Why haven’t I received a verification email?
• Why isn’t my order number showing on my account?
• How do I track my sample?
• How does your testing work?
• How do I send my sample?
• Where do I mail my sample?
• Can I use my expired voucher?